Managing a small business can be exciting. You have a small team that comes together every day to get things out, and you don’t have the rules or the hierarchy to slow you down. But that doesn’t mean it’s easy – running a small business means you can’t afford to drop the ball on a single customer. You have to do absolutely everything you can to earn their trust – answer questions, take special requests and sometimes just be there for them round the clock to show them that you care.
You can try mastering the art of customer loyalty using a Gmail account and a shared password. But at some point, it’s not going to cut it anymore. Tickets tend to get lost, replies forgotten, and the more you wait, the more you risk losing business.
With Freshdesk, you can get your support under control, and just focus on talking to your customers. We understand your need to keep your support nimble, efficient and easy on your pocket, and we have the perfect helpdesk to get you going. Freshdesk gives an overall picture of how we support right now.
Freshdesk’s shared inbox enables your team to collaborate and resolve issues without getting in each other’s way. Every request sent to your support email is converted into a ticket automatically, and can be categorized, prioritized and assigned to the right agent in your team. You can stay on top of your requests by setting up email notifications and let everyone in your team can see who is working on what ticket with agent collision detection. Ensure tickets get resolved with the shared team inbox.
Struggling to find a customer support software that fits your need? There’s a good chance that you’ve been shuttling between tools that give you too little, and those that just cost you a bomb. With Freshdesk, you will choose a helpdesk that’s perfect for small businesses. You’ll get enterprise-class functionality out of the box, and at price points that growing companies like yours can afford right from day one.
In fact, our Sprout plan is as free as free goes. No hidden charges, no fine print – just everything you need to make customers happy!
Set up a knowledge base using Freshdesk to share your product documentation, video tutorials, FAQs, tips and tricks and more in a single convenient place for your customers. Go one step further and by starting a community for your business where they can talk with each other to ask questions, share ideas, and help each other with problems. That way, you not only get to reduce your ticket volume, you also get to promote self-service and gather feedback from your customers. Create a self service experience that supports your brand.